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Verizon Call Assistant

Verizon Call Assistant

Contributor jaacee
Posts: 3
Registered: ‎09-09-2008
Message 1 of 6
So far the Caller ID  is OK except that I cannot close the application  on the pop up display so I have to close it on the bottom taskbar.Also,I am finding that the header with my name is clipped short and possibly missing some items besides part of my last name.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 2 of 6

Your Caller ID experience mirrors mine. 


I think the not closing thingy is probably on purpose, it is easy to accidentally click on the wrong icon and then you would have to restart the application if you didn't mean to close it. I have found a number of programs that seem to work the same way, so I guess I am somewhat used to that behavior. If you really want to close the application you don't need to close the pop-up first, just close it on the taskbar.


I think the formatting problem is due to the screen resolution you are using. I am using 1280x1024 and it works fine, if you are using something higher I suspect that is why it is clipping the text. I suggest you call the Call Assistant Help Desk and report that, they probably won't fix it until they get enough complaints (and by the way, I have found the Call Assistan Help Desk to be really interested in feedback on the tool).


Verizon FiOS TV, Internet, and phone
Keller, TX

Bronze Contributor II
Bronze Contributor II
Posts: 152
Registered: ‎08-06-2008
Message 3 of 6

If your monitor is widescreen and your display setting is set for large (120 DPI) vs normal (96 DPI), you get the clipped display. I set mine back to the 96 DPI and the popup was fine. The problem is that on my 24 inch widescreen, 96 DPI has everything too small.


This is a bug Verizon needs to fix. I have reported it and others should also. I still use the service, but like you, have to close it out from the taskbar. 

Contributor jaacee
Posts: 3
Registered: ‎09-09-2008
Message 4 of 6
You were right about the DPI seting .The VCA display did show in full (both my name and the close box X after I set the 96 DPI up.I also see what you mean about the small size on the desktop ,thanks!
Copper Contributor Hobnob123
Copper Contributor
Posts: 7
Registered: ‎08-30-2008
Message 5 of 6

There is a "cleaner" alternative to close the pop up GUI panel, although it's no easier & certainly no more GUI-Standard than the rest of the application.  The CA Tray Icon menu has an item named "Programs", and Call Assistant is (so far) the only item listed under this.  There's a checkbox to the left of Call Assistant -- choosing this option toggles the check; if it's checked that means the pop up is displayed, unchecked - not displayed.


Verizon, please fix the Large Font clipping issue - are there really still employed professional programmers who ignore font managment???  How long have GUI OSs been in use now???



Copper Contributor DuardF
Copper Contributor
Posts: 10
Registered: ‎10-07-2008
Message 6 of 6
Although I agree that the large font clipping is a seriouus matter than needs to be fixed, Hobnob123's comments strike me as unfair. Google Maps directions display incorrectly at 120dpi under IE7 (but correctly under Firefox) - this is a known problem that remains after quite a long time, apparently not enough priority to warrant a fix. This reflects poorly on both the Google Maps team and the IE team but you would not suggest that IE developers are unaware of GUI OSs, right?
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