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Solved! Go to Correct Answer
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I'm also getting the same message since the mandatory update. Until then everything worked perfectly. I've uninstalled and reinstalled but still can't connect to the server. I hope there's a fix for this soon. I miss my call assistant.
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@Don_Hao wrote:I'm also getting the same message since the mandatory update. Until then everything worked perfectly. I've uninstalled and reinstalled but still can't connect to the server. I hope there's a fix for this soon. I miss my call assistant.
What mandatory update? How were you notified about it? I have had CA for probably a year or so, no updates, and no problems except for an occasional "lost contact with server" type of message. It is working for me right now, and has been for many months. It sounds like some new client version has some severe problems but the old client just keeps chugging along.....
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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
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@TerryB wrote:
I was also told by a verizon tech that there were problems with an update and a newer version would be up and running at the end of the month.
I wonder why they don't just put the old version back up on the website for download until they fix the problem?
FWIW, whenever I want to get a program (any program, not just the CA client) I download it first and install from the download, I don't just install it directly from the website. That way, if I have trouble with a newer version I still have the older version to go back to. Works most of the time.....
I am still confused about how people got a newer version the client, I was never offered or told to get a newer one. Not that I am complaining because my old one is still working, just one of life's little mysteries I guess.....
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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
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Call assistant was working fine on my Vista machine, but after it upgraded to new software, it cant connect to the server.
I checked my firewall and all.
Any ideas what to do?
I have uninstalled/reinstalled.
Still wont connect.
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Me too. I have Vista 64-bit. Call Assistant insisted that I upgrade it a couple of days ago. Since the upgrade, when I try to start it complains that it can't connect to one of the servers.
The ironic part is that I have an answering machine but I also have verizon voicemail. The day after upgrading call assistant, I get a call from verizon that went to verizon voicemail. Since I have FIOS tv, I am assuming they are trying to sell me HBO again :). Anyhow, since I can't get call assistance to work, I can't listen to the voicemail 🙂
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@Justin wrote:
@TerryB wrote:
I was also told by a verizon tech that there were problems with an update and a newer version would be up and running at the end of the month.I wonder why they don't just put the old version back up on the website for download until they fix the problem?
FWIW, whenever I want to get a program (any program, not just the CA client) I download it first and install from the download, I don't just install it directly from the website. That way, if I have trouble with a newer version I still have the older version to go back to. Works most of the time.....
I am still confused about how people got a newer version the client, I was never offered or told to get a newer one. Not that I am complaining because my old one is still working, just one of life's little mysteries I guess.....
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
On Friday when I started my PC, when CA opened there was a popup that stated there was a mandatory update for CA. When I downloaded the update, CA stopped functioning....it couldn't access the server.
Seems like a long time to wait, if it won't be fixed until the end of the month. You are indeed fortunate, that you missed this one!!