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Verizon Fios - Phone outage in NJ

Verizon Fios - Phone outage in NJ

Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎09-06-2008
Message 1 of 2

Yesterday around 5 p.m. I noticed that my Fios phone service was having problems.  I can receive calls however my voice to the person calling is very garbled and when I speak there is about a 5 second delay until my voice reaches them.  When I try to make a call, I get a dial tone but then when it gets to the end of the number, instead of a ring it doesn't do anything, or it goes silent and then a dial tone comes back on.  So I haven't been able to make calls since yesterday.  When I called tech support they said the whole state of NJ had an outage and that they couldn't even run a test on my line because the system wouldn't let them.  They put in a trouble ticket and the problem was supposed to be fixed by 5 p.m. today, but as of 11:55 p.m., it still isn't fixed.  I'm concerned about not having my phone this long to make calls and I was wondering if anyone here knows anything about this outage and if it will be fixed soon.  I'm not sure if calling tech support again will help since I already have a trouble ticket out that is still open for this problem.


Anyway, any info or updates on this outage in NJ would be appreciated!  I'm in the southern NJ area.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 2

Sorry to hear about your phone issues. If you are still experiencing a problem please send me a private message so I can help out.


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