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Verizon tells callers "This phone is disconnected" but it is NOT.

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Hewitt-Rose
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Contributor
Posts: 1
Registered: ‎08-28-2017

Verizon tells callers "This phone is disconnected" but it is NOT.

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1. When I am on the phone, someone calls in, and I ignore the second call, Verizon wrongly tells them "this phone has been disconnected."  I cannot reach Verizon Support to complain.

 

2. When I am on the phone, someone calls in, and I try to put the first call on hold and answer the second call, everyone gets disconnected. I cannot reach Verizon Support to complain.

 

3. My Caller ID shown to the people I call says I am from Silver Spring, MD.  I am from Bethesda, MD.  There is no menu option to correct it.  I cannot reach Verizon Support to complain.

 

I am frustrated.

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