I have been trying to get a 2nd line on my account removed for 9 months!! Every acct representative keeps saying “for some reason I’m not about to access the details on that line”. When I looked up the number on a background research app I use, it actually show a business owning it. **bleep**! I only have phone service with Verizon having drop internet. I find conflicting information that I can’t have the Regional Essentials plan if it’s not bundled with High Speed Internet. So, I’m getting dinged for VDL Talk Time 30, VDL Talk Time 30 Shortfall Charge & VDL Value Plan Shortfall Charge. Additional charges of $37.53 a month for a line I haven’t used in 20 years and doesn’t even ring. AND yes, I’ve called the 800-837-4966 at least 6 times in addition to chat logs I’ve copied telling me the line has been removed. Who can I call to get actual results ?
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