quick menu

Verizon wont stop billing me for a disconnected landline

Verizon wont stop billing me for a disconnected landline

Reply
Contributor Langmuir
Contributor
Posts: 1
Registered: ‎12-28-2018
Message 1 of 2
(135 Views)

I had my landline disconnected 3 months ago.  It is definitely disconnected and will not take inciming calls.  For the third month in a row, the landline is still on my bill, i still have internet and cable.  Every month i call and i am told they just have to wait and hope it gets taken off the bill next month.  Nobody takes any ownership if the situation, just cross our fingers and hope that it works out.  I am done waiting and hoping.  Who the hell can i call that will actually get my bill fixed.  Since i am paying the bill in full every month, verizon now owes me close to $200.  Who has the abiltiy to fix this simce customer services obviously cannot.  

1 REPLY
Moderator Moderator
Moderator
Posts: 1,223
Registered: ‎07-06-2016
Message 2 of 2
(124 Views)
Hi Langmuir,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios