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Voice Mail Time Stamp Wrong

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ksoza
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎01-10-2009

Voice Mail Time Stamp Wrong

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When checking the My Verizon web site for voicemail messages, the time has been off (ahead) by 4 hours.  The call log shows correct time however and email notifications are sent correctly.  Any suggestions - I could not find anywhere to change the time settings?

3 REPLIES 3
TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Voice Mail Time Stamp Wrong

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ksoza,

 

 Log into the voice account manager and  go down the left hand side to administration and change your time zone there.  If it is set to Hawaii-Aleutian time that is 5 hours before Eastern time if your are in the Eastern time zone. It may not go back and update what it there but should be correct going forward.

 

Tonya D.

ksoza
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎01-10-2009

Re: Voice Mail Time Stamp Wrong

Message 3 of 4
(3,386 Views)

Where is this VM acoount management page?  https://www36.verizon.com/fiosvoice/  does not work and just sends to a marketing page.

ksoza
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎01-10-2009

Re: Voice Mail Time Stamp Wrong

Message 4 of 4
(3,381 Views)

UPDATE:

 

The page to access is http://www.verizon.com/callassistant

 

From here, I was able to find the time zone setting, which was on EST.  I selected it again however and set it to EST and it appeared to work.

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