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Voicemail has never worked since switching to Verizon

Voicemail has never worked since switching to Verizon

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Contributor kimmienicloe
Contributor
Posts: 1
Registered: ‎09-05-2012
Message 1 of 2
(1,761 Views)

When people call my home number, instead of going to voicemail a recording comes on saying "sorry that wasnt a valid number or grouplist number."

 

I don't see anything about troubleshooting this problem... anyone have the same problem?

1 REPLY 1
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Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎04-09-2011
Message 2 of 2
(1,750 Views)

sounds like your voicemail box is not built in the voicemail server. It's not finding your mailbox. Call them to have it rebuilt or it could also be that the forwarding telephone number to the voicemail server is the wrong one. Have them check both and repair it.

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