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Voicemail suddenly not working

Voicemail suddenly not working

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Contributor dayshft
Contributor
Posts: 1
Registered: ‎09-21-2013
Message 11 of 17
(4,742 Views)

I called yesterday after a friend informed me she could not leave voicemail (NY) and I called a friend in Texas and had the same problem. They issued a ticket and they are working on it....supposed to be fix by tonight - we'll see....


@tripleg wrote:

When someone calls and the call goes to voicemail they do not hear the normal greeting to leave a message. Instead they hear "Please enter your passcode" and that is it. This is a standard landline (not fios).

 

Any suggestions?


 

Contributor trisha60
Contributor
Posts: 3
Registered: ‎09-19-2012
Message 12 of 17
(4,653 Views)

I am having the same problem.  Has any one found a solution to this problem.

Contributor waiting4rezultz
Contributor
Posts: 4
Registered: ‎08-29-2011
Message 13 of 17
(4,557 Views)

I am experiencing same problem with voice mail that you had in 2012.  How was it resolved?

Thanks!

Answerneeded

Contributor Murphredo
Contributor
Posts: 1
Registered: ‎01-14-2014

When someone calls me, and the call goes to voicemail, the call is not forwarded to my voicemail.  Instead they hear "Welcome to Verizon Voice Messaging Service.  If you want to leave a message, please redial the number of the person you are calling..." 

 

This is a standard landline (not fios).

 

I phoned Verizon 10 hours ago, but was shunted to an automated system that promised to run a check on the line, and then it forwarded me to sales and wanted to pitch new services to me.  How annoying.

 

It's been 48 hours without my voicemail.

 

How do I get Verizon to fix this??

Moderator Moderator
Moderator
Posts: 9,119
Registered: ‎03-18-2013

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

Contributor mlr1978
Contributor
Posts: 1
Registered: ‎09-22-2014
Message 16 of 17
(3,970 Views)

Same issue has been going on intermittently... I reported it and it was eventually repaired over 2 months ago, but now keeps returning. --- Voicemail is a critical service and this issue needs to be investigated on a more widespread basis and several users have experienced the same problem.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 17 of 17
(3,900 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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