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WEEK WITHOUT DIAL TONE NO REPAIR IN SIGHT VERIZON COERCIVE TACTICS

WEEK WITHOUT DIAL TONE NO REPAIR IN SIGHT VERIZON COERCIVE TACTICS

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Copper Contributor creighon1
Copper Contributor
Posts: 5
Registered: ‎01-18-2012
Message 1 of 3
(442 Views)

Over the past 7 days I have wasted 123 cell phone minutes on hold trying to find out why I have not had a dial tone for over 7 days. The answer I received tonight was Verizon will not spend moeny on an antiquated copper system such as mine and I should switch to FIOS . Why would I switch to Fios ?  Because Verizon is coercing me?  There are 27 families in Kings Park without a phone for 7 days and the estimated repair time is apparently another 7-10 days.  How transparent is Verizon?? If hey refuse repair customers will be forced to get FIOS.  I have been a customer for over 25 years and have never been treated so poorly by a company.

2 REPLIES 2
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 3
(432 Views)

Hi creighon1

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

Copper Contributor creighon1
Copper Contributor
Posts: 5
Registered: ‎01-18-2012
Message 3 of 3
(425 Views)

Elizabeth,  I have spoken to an agent eveery day for the past 7 days.  Verizon is very aware of the outage in Kings PArk NY ..27 families are effected and they have refused to "spend any money on an antiquaed copper sysem".."it is not a priorty"  "if you swich to fiod this would be resolved" ....There is an apparent company wide policy of coercion here...HEY NEIGHBOR CAN I BORROW A DIAL TONE???  

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