01-18-2012 07:29 PM - edited 01-18-2012 08:16 PM
Over the past 7 days I have wasted 123 cell phone minutes on hold trying to find out why I have not had a dial tone for over 7 days. The answer I received tonight was Verizon will not spend moeny on an antiquated copper system such as mine and I should switch to FIOS . Why would I switch to Fios ? Because Verizon is coercing me? There are 27 families in Kings Park without a phone for 7 days and the estimated repair time is apparently another 7-10 days. How transparent is Verizon?? If hey refuse repair customers will be forced to get FIOS. I have been a customer for over 25 years and have never been treated so poorly by a company.
01-18-2012 09:00 PM
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
01-19-2012 03:25 AM
Elizabeth, I have spoken to an agent eveery day for the past 7 days. Verizon is very aware of the outage in Kings PArk NY ..27 families are effected and they have refused to "spend any money on an antiquaed copper sysem".."it is not a priorty" "if you swich to fiod this would be resolved" ....There is an apparent company wide policy of coercion here...HEY NEIGHBOR CAN I BORROW A DIAL TONE???