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Wait Time for Repair is Unacceptable

Wait Time for Repair is Unacceptable

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Contributor
Contributor
Posts: 1
Registered: ‎10-14-2013
Message 1 of 3
(676 Views)

It's ridiculous to wait for a week to have a phone line repaired. Verizon pulls this regularly in the rural county where I live, so we are used to contacting the Virginia State Corporation Commission to get service in a more timely manner. Fortunately, the SCC is used to dealing with the situation and has no problem getting Verizon to respond. Since I worked my way through Verizon's contact decision tree and found no way to email them and can't call them, I'm letting them and other Verizon users know this way. 

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Contributor
Contributor
Posts: 4
Registered: ‎10-02-2014
Message 2 of 3
(487 Views)

I have same problem, different issue.   Opened Ticket ticket {edited for privacy}" on Sept 15, 2014..  Still open ticket on Oct. 2, 2014.    Time to look around for new phone service I quess. 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 3
(482 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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