Where is the area to look up a phone number?

[jumpsforjoy1]

Why must Verizon change the way their web page looks and when you do make a change why is it so hard to find things like looking up a phone number?  Since doesn't want to send out phone books to our homes any longer so it should be very clear where to find this feature and yet it is not.  Doing a search on reverse look up or finding a phone number yields so many hits that  it would take me hours to read through everything to see if perhaps it contained the info I was looking for.

[Shamika_VZ]

Hello,

We do have ways to contact us via "Ask Verizon". See the link below that can provide assistance.

http://www22.verizon.com/supportsearch/

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[dboconnor1]

Very sorry Shamika but that is complete nonsense.  The link you provided gives a long list of lookup info on DNS lookup, URL lookup and nothing for telephone number lookup other than a link to a page that says "Under Development"  which is not really helpful. 

Also I find most pages have a notice scolding me for using an unsupported browser.  i have found that none of the browsers you list as acceptable to you will run on a G5 Mac running OS X 10.41.  

I have enjoyed having paper free billing and paying on line but am planning to call Verizon tomorrow to changeback to paper billing as your website is clearly becoming unreliable to Mac users. 

Shamika, Could you please talk to someone there and try to find an answer on lookup?  The link was no help.

Thank you

David

[smd1227]

Sorry, Shamika.  I too am disappointed by the web page changes.  I can't find reverse phone lookup or where to look up someone's phone number.  This site is an annoying mess.  Where do I go on the site to look up someone's home number???

[acraftylady]

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@smd1227 wrote:

Sorry, Shamika.  I too am disappointed by the web page changes.  I can't find reverse phone lookup or where to look up someone's phone number.  This site is an annoying mess.  Where do I go on the site to look up someone's home number???

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If I know the persons name and address I can usually type that into google and their number will come up provided they don't have an unlisted numbers or address in the their local phone book.    www.whitepages.com is good or I can usually google and fine the local phonebook for their area online to search.  As for reverse phone looks up, google again, type in the 10 digit number with hyphons and unless they are unlisted should show the address.  Unless things have changed at google this stuff always worked for me.  Mary

[#6]

I too have found that the old link (http://www22.verizon.com/Residential/LookupTools/) to find a phone number or look up a caller's namefrom their number has disappeared.  This was an extremely useful tool, surely Verizon knows that the old paper books are a dying breed?  Please post the new link if you find it.

Thanks

[prisaz]

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@sbreilly wrote:

I too have found that the old link (http://www22.verizon.com/Residential/LookupTools/) to find a phone number or look up a caller's namefrom their number has disappeared.  This was an extremely useful tool, surely Verizon knows that the old paper books are a dying breed?  Please post the new link if you find it.

Thanks

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http://www22.verizon.com/Residential/Support/Look+Up+Tools/

Works here. I do find that Verizon does tend to change their web site from time to time, thus the URLs change also. Gets annoying at times.

[acraftylady]

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@prisaz wrote:

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@sbreilly wrote:

I too have found that the old link (http://www22.verizon.com/Residential/LookupTools/) to find a phone number or look up a caller's namefrom their number has disappeared.  This was an extremely useful tool, surely Verizon knows that the old paper books are a dying breed?  Please post the new link if you find it.

Thanks

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http://www22.verizon.com/Residential/Support/Look+Up+Tools/

Works here. I do find that Verizon does tend to change their web site from time to time, thus the URLs change also. Gets annoying at times.

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Doesn't work for me. I typed in my Mom's number because she is listed in the local phone book and I can find her on Google but when I type her number on that page it gives me an error and says sorry we are not able to process your request and gives me choices return to previous page go to home page etc and that's it, doesn't find the name.   There are a ton of other sites that do the same thig.  Mary

[Justin46]

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@acraftylady wrote:

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@prisaz wrote:

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@sbreilly wrote:

I too have found that the old link (http://www22.verizon.com/Residential/LookupTools/) to find a phone number or look up a caller's namefrom their number has disappeared.  This was an extremely useful tool, surely Verizon knows that the old paper books are a dying breed?  Please post the new link if you find it.

Thanks

---

http://www22.verizon.com/Residential/Support/Look+Up+Tools/

Works here. I do find that Verizon does tend to change their web site from time to time, thus the URLs change also. Gets annoying at times.

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Doesn't work for me. I typed in my Mom's number because she is listed in the local phone book and I can find her on Google but when I type her number on that page it gives me an error and says sorry we are not able to process your request and gives me choices return to previous page go to home page etc and that's it, doesn't find the name.   There are a ton of other sites that do the same thig.  Mary

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Same here. The Verizon page looks good though..... Just wish it worked.......

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

[acraftylady]

Why does it matter if it works when goole or the host of other sites there are do the same thing?  Mary