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Where is your customer service?

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Contributor
Contributor
Posts: 1
Registered: ‎07-24-2013

Where is your customer service?

Message 1 of 4
(598 Views)

I had a repair appt today to replace a defective jack in my bedroom. First they told me they would be there 9-6, then it was 8 - 5 and then 8-8.  Guess what they never showed up and when I called them they said it was because it was an outside wire problem.  When i told her it was my jack, she said the ticket was written wrong.  How hard is it to write up a ticket saying it is a jack. 

 

You all are a bunch of **bleep** who have a monopoly and do not care at all for your customers.  I wasted a whole day waiting for someone who was never going to come anyway.

 

  I am going to cancel my landline so i don't have to deal with you anymore.

3 REPLIES 3
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Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011

Re: Where is your customer service?

Message 2 of 4
(588 Views)

I'm so sorry for the frustrating experience you've had today! There are few things as maddening as waiting for someone who doesn't show up and this certainly doesn't reflect the level of care that we at Verizon like to see.

 

I'll see that you post is escalated so we can get to the bottom of this and get you rescheduled as needed.

 

Thank you,
Heather

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Where is your customer service?

Message 3 of 4
(576 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Employee Employee
Employee
Posts: 3,194
Registered: ‎04-10-2013

Re: Where is your customer service?

Message 4 of 4
(493 Views)

Hi crazed,

 

We've closed your private case thread because we haven't heard back from you for an extended period of time. If you still require assistance, please create a public posting in this thread and we'll get right back to you.

 

Thank you,

 

Art

 

 

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