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Where to dispute billing charges?

Where to dispute billing charges?

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Copper Contributor genevak
Copper Contributor
Posts: 7
Registered: ‎07-11-2013
Message 1 of 33
(8,718 Views)

I had a bundled account with Verizon and Direct TV and recently cancelled everything.  I've had nothing but problems with Verizon "customer service" and haven't ever been able to get clear answers on billing questions.  I expected some charges to be sent back to DTV, but not $186.00.  No one has been able to clearly give me a detailed answer on where or when or any info for that matter.  Talked to someone yesterday while on the line with DTV and got pulled in circles with repetitive info of the billing amounts.  When I actually added up DTV charges, the person had no idea of what I was talking about.  It ended with me spending 2 1/2 hours with DTV trying to get an address of who to dispute charges with because Verizon doesn't care now that the charges have been sent back.  All they care about is the amount I now owe them.  I would like to know where I can write to so that I can dispute these charges and possibly get a detailed answer of where all this money came from.  I admit I owe some of it, but not I do not believe all of it.  I'm done talking to "customer service" since all I get is angry since no one can intelligently tell me this is from this date, this is from here.....  I had a nervous breakdown yesterday and I'm not doing it again.

32 REPLIES 32
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 2 of 33
(8,705 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

 

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Employee
Posts: 3,185
Registered: ‎04-10-2013
Message 3 of 33
(8,624 Views)

Hi Genevak,

 

We'll be closing your private support case as we have yet to hear back from you for an extended period of time. If you still require assistance, please post a public reply in this public thread and we'll reopen your case.

 

Thank you,

 

Art

Highlighted
Copper Contributor genevak
Copper Contributor
Posts: 7
Registered: ‎07-11-2013
Message 4 of 33
(8,601 Views)

I needed time to calm down and honestly see some doctors for medical issues.  I should still be able to use the information given to me rather than having to repost it all over again.  This frustrates even more.  This whole issue has been too hard for me mentally.

Moderator Moderator
Moderator
Posts: 9,125
Registered: ‎03-18-2013
Message 5 of 33
(8,593 Views)

Hi genevak,

 

I will ask that your case be reopened.

Copper Contributor genevak
Copper Contributor
Posts: 7
Registered: ‎07-11-2013
Message 6 of 33
(8,564 Views)

Thank you.

Contributor nyrican2350
Contributor
Posts: 2
Registered: ‎07-25-2013
Message 7 of 33
(8,520 Views)

You can complain until you are blue in the face and Verizon will do nothing and force you to pay monies they believe you owe even if you say you don't owe it.  I think you should do what I am going to do and report them to BBB and The department of consumer affairs.

Copper Contributor genevak
Copper Contributor
Posts: 7
Registered: ‎07-11-2013
Message 8 of 33
(8,500 Views)

It may come to that and DTV, because they can't give a true statement, like a bank statement, about the charges and DTV just took the charges, no questions aked so they even begin to try.  I just had to do that with Radio Shack and have no problem doing it with these 2 if I don't get an answer soon.

Copper Contributor genevak
Copper Contributor
Posts: 7
Registered: ‎07-11-2013
Message 9 of 33
(8,498 Views)

Did you hear anything about asking my case to be reopened yet? 

Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 10 of 33
(8,484 Views)

Hi genevak,

 

Your case was reopened on July 21.  You can access it through the "My Support Cases" link on your profile as before.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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