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Where to dispute billing charges?

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Moderator Moderator
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Posts: 10,009
Registered: ‎03-18-2013

Re: Where to dispute billing charges?

Message 31 of 33
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Your issue will require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions, please contact Verizon during normal business hours.

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Contributor
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Registered: ‎03-02-2015

Re: Where to dispute billing charges?

Message 32 of 33
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Thank you for your reply. I spoke with a billing agent on the phone who told me that my balance has been cleared and is now $0.00. She then transferred me to a financial services agent to review any reports to the credit bureau. The financial services agent said that the balance of $230 still remains and has not been paid for. Please help. 

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Moderator Emeritus Moderator Emeritus
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Posts: 6,232
Registered: ‎04-29-2009

Re: Where to dispute billing charges?

Message 33 of 33
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Hello fernadette

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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