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Where to dispute billing charges?

Where to dispute billing charges?

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Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 11 of 33
(2,093 Views)

Genevak,

We never heard back from you on your billing issue, so we are closing the private support case at this time.  If you still require assistance, please create a new post & we will be happy to assist you.  Please let us know, also, if you are having trouble accessing the private thread once the case is moved over to the private support area. 

Thanks,
Paul C.

Contributor genevak
Contributor
Posts: 7
Registered: ‎07-11-2013
Message 12 of 33
(2,075 Views)

I was never told it was reopened!!!!!!  All I got was I will ask for it to be reopened. I've been checking this every day looking for a response saying if it would be or not.  I believe this was done on purpose to run me in circles and I'm not gonna do that.  Reopen it and let me know or I'm just going to the BBB.

Contributor genevak
Contributor
Posts: 7
Registered: ‎07-11-2013
Message 13 of 33
(2,065 Views)

I even posted on here asking if it had been reopened!!!!!!!!!!!!!!!

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 14 of 33
(2,056 Views)

Hi genevak,

 

We've reopened your case. Please continue to reply in your private support thread.

 

Thank you,

 

Art

Contributor dabosch
Contributor
Posts: 5
Registered: ‎11-10-2013
Message 15 of 33
(1,972 Views)

I am unable to resolve a billing dispute by calling the 800 number for verizon.  This process is incredibly frustrating and I've spent several hours at this point trying to resolve my dispute.  Long story short is that Verizon agreed to a $20 a month manual credit to  my account for being a "Valued Verizon Customer".  THe first two months were not credited so I called in October and they gave me the credit.  They also told me I would have to call monthly to get the credit as it is a  manual adjustment.  I called today and the customer service agent and supervisor tells me they don't see the information in the system to support giving me a credit.  I have the email confirmations but they tell me they cannot receive emails.  So, what am I supposed to do to resolve this issue?

Moderator Moderator
Moderator
Posts: 8,899
Registered: ‎03-18-2013
Message 16 of 33
(1,964 Views)

Hi dabosch,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 17 of 33
(1,794 Views)

Dabosch,

 

We're glad we were able to assist with your billing concern. Feel free to reach out anytime you require assistance by creating a new post.

 

Thanks,

Ali Adam

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 18 of 33
(1,744 Views)

Hello! Thank you for contacting us via your private support case. This issue is now resolved. Please let us know if you have anymore questions or concerns. We are here 24/7!

 

-Mitchell

Contributor dabosch
Contributor
Posts: 5
Registered: ‎11-10-2013
Message 19 of 33
(1,630 Views)

Hello:

 

I just received my bill and notice it is approximately $20 higher again - total is $206.32.  I am trying to understand why the $20 credit was removed once again.  Thanks

Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 20 of 33
(1,623 Views)

We have reopened your private support case regarding your billing issue.

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