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Where to dispute billing charges?

Where to dispute billing charges?

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Moderator Moderator
Moderator
Posts: 9,122
Registered: ‎03-18-2013
Message 31 of 33
(693 Views)

Your issue will require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions, please contact Verizon during normal business hours.

Contributor fernadette
Contributor
Posts: 2
Registered: ‎03-02-2015
Message 32 of 33
(673 Views)

Thank you for your reply. I spoke with a billing agent on the phone who told me that my balance has been cleared and is now $0.00. She then transferred me to a financial services agent to review any reports to the credit bureau. The financial services agent said that the balance of $230 still remains and has not been paid for. Please help. 

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 33 of 33
(667 Views)

Hello fernadette

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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