×

Switch Account

Why can't I just report an outage?

Reply
Contributor
Contributor
Posts: 1
Registered: ‎07-28-2013

Why can't I just report an outage?

Message 1 of 2
(1,224 Views)

A utility pole was struck by lightning, knocking out both power and phone.  The electricity is back on, but the phone is still out.  Why isn't there any easy way to notify Verizon of this and to check on any progress in its restoration?

1 REPLY 1
Highlighted
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why can't I just report an outage?

Message 2 of 2
(1,178 Views)

@cantmakecalls wrote:

A utility pole was struck by lightning, knocking out both power and phone.  The electricity is back on, but the phone is still out.  Why isn't there any easy way to notify Verizon of this and to check on any progress in its restoration?


   Try calling tech support. They can run tests from their end.

 

   Good luck!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.