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Why can't I just report an outage?

Why can't I just report an outage?

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Contributor cantmakecalls
Contributor
Posts: 1
Registered: ‎07-28-2013
Message 1 of 2
(1,158 Views)

A utility pole was struck by lightning, knocking out both power and phone.  The electricity is back on, but the phone is still out.  Why isn't there any easy way to notify Verizon of this and to check on any progress in its restoration?

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Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 2 of 2
(1,112 Views)

@cantmakecalls wrote:

A utility pole was struck by lightning, knocking out both power and phone.  The electricity is back on, but the phone is still out.  Why isn't there any easy way to notify Verizon of this and to check on any progress in its restoration?


   Try calling tech support. They can run tests from their end.

 

   Good luck!

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