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Why does Verizon charge for call forwarding?
manhattan
Newbie
‎10-31-2008 05:00 AM
{please keep your posts courteous}, why the heck does Verizon charge $5.25 a month for call forwarding? That is a pretty standard feature in most phone company call plans, and, other than caller ID, it's the one I need most. With Time Warner it came included in their standard phone plan. Give us a break Verizon. And if any Verizon reps answer these forum questions, please justify why you charge extra for this very basic feature..
Message Edited by Jonathan_K on 10-31-2008 02:51 PM
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Re: Why does Verizon charge for call forwarding?
kvelling1
Contributor - Level 1
‎10-31-2008 02:33 PM

Verizon telephone service is --and always has been-- a service regulated by the FCC and your local state utility commission, rates/charges established by Verizon MUST be approved by the regulatory agencies.  By definition (of the regulatory agencies) 'BASIC' telephone service is dial tone and a ringing indication.  All other features/services are classed as 'ENHANCED' services by the regulatory agencies and therefore are charged accordingly.  Other non-regulated providers (Time Warner and such) are permitted to charge whatever they want and often included several 'enhanced' services as loss-leaders.

If you want to get your money's worth (and get even --well, not really because you are probably paying extra for Touch-Tone), you can set all of your Touch-Tone phones to use 'pulse dialing' or use old fashioned rotary dial phones.  It actually costs the phone company more to process dial pulse calls --of course it will take you longer to dial your call. 

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