Logged into the Verizon site. I never use the site and never contact Verizon. It's too frustrating.
I guess I'm right. I see their new site but nothing is functional tonight. At least now what I'm looking for. I just want to view my landline bill and the site says "cannot retrieve your information."
When Verizon cannot provide basic billing functionality online, they should be embarrassed. You can't call in during the evening from California, because apparently they think all of their customers are in the eastern time zone.
Even the worst credit card companies, utilities, banks, airlines and retailers have access to billing at all times.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
That I need a PIN to view my billing details, this and them stopping paper billing, it really does seem like they want to make it as difficult as possible to question what you are getting billed for. It is needlessly convoluted.
If I were a paranoid person I might think it were deliberatly obfuscative.