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Why no Digital Voice?

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Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 1 of 5
(2,335 Views)

I've been trying to get Digital Voice for almost 4 years and it says I have it on my account info, however I don't and when I called they said it's not available in my location, but my neighbor has it?

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Copper Contributor ramsey76
Copper Contributor
Posts: 43
Registered: ‎01-10-2012
Message 2 of 5
(2,287 Views)

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

 

You can ask Verizon to upgrade it for you

 

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

 

After you get the new ONT, you can downgrade your internet speed

 

 

 

 

Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 3 of 5
(2,283 Views)

@ramsey76 wrote:

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

 

You can ask Verizon to upgrade it for you

 

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

 

After you get the new ONT, you can downgrade your internet speed

 

 

 

 


   I'm in a complex with several other units. All have internal ONT's - Just renewed for 2 yrs and

   was told tthat hey checked and digital voice *was* available. We have Quantum 50 and plan

   on keeping it. The person down the hall has digital voice and same ONT as we have ?!?!

Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 4 of 5
(2,269 Views)

I just spoke with a tech and he just switched it on - all is fine now!

Copper Contributor ramsey76
Copper Contributor
Posts: 43
Registered: ‎01-10-2012
Message 5 of 5
(2,267 Views)

 

 

My understanding is that if you the higher speed ONT , then you get digital voice

 

we had an older ONT ( we were the second FIOSin our town) and we upgraded to the higher speed and we ordwered digital voice the next day,

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