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Why no Digital Voice?

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ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Why no Digital Voice?

Message 1 of 5
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I've been trying to get Digital Voice for almost 4 years and it says I have it on my account info, however I don't and when I called they said it's not available in my location, but my neighbor has it?

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ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why no Digital Voice?

Message 4 of 5
(2,552 Views)

I just spoke with a tech and he just switched it on - all is fine now!

View solution in original post

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ramsey76
Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎01-10-2012

Re: Why no Digital Voice?

Message 2 of 5
(2,570 Views)

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

 

You can ask Verizon to upgrade it for you

 

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

 

After you get the new ONT, you can downgrade your internet speed

 

 

 

 

ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why no Digital Voice?

Message 3 of 5
(2,566 Views)

@ramsey76 wrote:

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

 

You can ask Verizon to upgrade it for you

 

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

 

After you get the new ONT, you can downgrade your internet speed

 

 

 

 


   I'm in a complex with several other units. All have internal ONT's - Just renewed for 2 yrs and

   was told tthat hey checked and digital voice *was* available. We have Quantum 50 and plan

   on keeping it. The person down the hall has digital voice and same ONT as we have ?!?!

ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why no Digital Voice?

Message 4 of 5
(2,553 Views)

I just spoke with a tech and he just switched it on - all is fine now!

View solution in original post

ramsey76
Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎01-10-2012

Re: Why no Digital Voice?

Message 5 of 5
(2,550 Views)

 

 

My understanding is that if you the higher speed ONT , then you get digital voice

 

we had an older ONT ( we were the second FIOSin our town) and we upgraded to the higher speed and we ordwered digital voice the next day,

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