×

Switch Account

Why no Digital Voice?

SOLVED
Reply
Highlighted
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Why no Digital Voice?

Message 1 of 5
(2,410 Views)

I've been trying to get Digital Voice for almost 4 years and it says I have it on my account info, however I don't and when I called they said it's not available in my location, but my neighbor has it?

4 REPLIES 4
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 49
Registered: ‎01-10-2012

Re: Why no Digital Voice?

Message 2 of 5
(2,362 Views)

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

 

You can ask Verizon to upgrade it for you

 

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

 

After you get the new ONT, you can downgrade your internet speed

 

 

 

 

Highlighted
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why no Digital Voice?

Message 3 of 5
(2,358 Views)

@ramsey76 wrote:

If you have an older ONT ( the box on the side of your house) then it may nor support digital voice.

 

You can ask Verizon to upgrade it for you

 

This might also work, upgrade to a higher internet speed ,  a newer  ONT is required

 

After you get the new ONT, you can downgrade your internet speed

 

 

 

 


   I'm in a complex with several other units. All have internal ONT's - Just renewed for 2 yrs and

   was told tthat hey checked and digital voice *was* available. We have Quantum 50 and plan

   on keeping it. The person down the hall has digital voice and same ONT as we have ?!?!

Highlighted
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Why no Digital Voice?

Message 4 of 5
(2,344 Views)

I just spoke with a tech and he just switched it on - all is fine now!

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 49
Registered: ‎01-10-2012

Re: Why no Digital Voice?

Message 5 of 5
(2,342 Views)

 

 

My understanding is that if you the higher speed ONT , then you get digital voice

 

we had an older ONT ( we were the second FIOSin our town) and we upgraded to the higher speed and we ordwered digital voice the next day,

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.