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caller id not showing correct info --HELP! Need to get this fixed ASAP

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Bronze Contributor II
Bronze Contributor II
Posts: 269
Registered: ‎08-15-2008

caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 1 of 11
(4,970 Views)

had my number changed close to a year ago but when I call someone the caller id on the phone of the person I am calling states the name of the people that used to have my number and that is causing problems - on top of the fact that I am getting numerous calls from collection agencies for these people -  I am not happy that I was given a number that was a recent disconnect . 

 

would love to know how to get my caller id to show my name and not the previous people's name as it is hindering my efforts to stop these collection calls  this is ridiculous.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 2 of 11
(4,947 Views)

We will need to update the records on our end. I have sent you a private message to get more info from you.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 2 of 11
(4,948 Views)

We will need to update the records on our end. I have sent you a private message to get more info from you.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Contributor
Contributor
Posts: 1
Registered: ‎07-17-2011

Block unkown Phone Numbers

Message 3 of 11
(4,762 Views)

I would like to know how to block unknown numbers into my hoe. My daughter is fearful of these types of call due to a negative experience. Can you assist?

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-09-2010

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 4 of 11
(4,695 Views)

I gotta ask, how is that a 'solution?' Can't you provide a link to let others know how to request Caller ID be activated on a home line? I've searched high and low on this site and, for the life of me, I can't find anything on how to unblock outgoing Caller ID. No shortage of offers of new widgets and re-designing my home page, but minor annoyances don't seem to merit your attention.

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Contributor
Contributor
Posts: 2
Registered: ‎07-27-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 5 of 11
(4,395 Views)

Same here. Just had my phone/internet/tv installed yesterday and all is good, but disappointing that that the caller ID would not be set up properly.  Seems like it should be a standard no-brainer.  Mine shows the name of a real estate investment firm!  I've been on hold for over 20 minutes trying to get customer service by phone, to no avail.  The first time I was dropped after 15 minutes - now I'm at 13 minutes on my second attempt...

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Contributor
Contributor
Posts: 2
Registered: ‎07-27-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 6 of 11
(4,392 Views)

....and on my third attempt, the representative who finally picked up said he would transfer me to tech support - and promptly disconnected me.  And on my fourth attempt, the representative who answered said he needed to transfer me to Verizon FiOS - even though that was the number I had dialed.  I explained my problem to the FiOS representative, and he seemed completely stumped.  Then I waited 21 more minutes, most of the time on hold as he was apparently trying to figure out how to resolve the issue or to confirm how my caller ID information was entered in my account.  So - 50+ minutes in total down the drain so far.  And the answer: Verizon has my proper caller ID info in its system - apparently the new account info gets transferred to a central database from which other phone companies periodically pull data in order to update the caller ID's associated with outside callers calling their customers.  He said these updates could happen "once a week" or "once every three months" depending on the company.  If I"m calling another Verizon customer it should display correctly from day 1, but other providers will update their info in time.  So I'll have to wait and see.

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Contributor
Contributor
Posts: 1
Registered: ‎07-29-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 7 of 11
(4,344 Views)

I've had this same problem for the entire year I've had FIOS.  At one point it was showing someone else's name.  After a number of attempts that was finally fixed but now it just says "Customer" or something like that.   I've kind of given up.

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Contributor
Contributor
Posts: 2
Registered: ‎08-24-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 8 of 11
(3,707 Views)

I have a similar problem with the name that shows on the phone/display of people I call.  It is not my name and I have started receiving advertisements addressed to this person via regular mail which leads me to believe Verizon is selling their customer's information to telemarketing agencies!!!!!!!  I opened an incident with Verizon and they said it would be fixed almost 2 months ago.  How can I get this taken care of?!?!?!

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Contributor
Contributor
Posts: 1
Registered: ‎08-24-2011

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 9 of 11
(3,691 Views)

I have the same problem with my phone for more than a year now.  I've asked to fix this and cannot get it done!

The problem is with other providers e.g. Comcast subscribers see my ID incorrectly.  Please advise

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Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: caller id not showing correct info --HELP! Need to get this fixed ASAP

Message 10 of 11
(3,660 Views)

You can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

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