cannot access voice mail through webpage

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-14-2016

cannot access voice mail through webpage

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hello,

i can access voice mail with my phone, but cannot access voice mail through verizon web page (is this an extra cost feature?)

 

https://www36.verizon.com/FiOSVoice/members/CallsandMessages.aspx

 

when i select the voice message tab, it shows "There are no voice mail messages in your mail box"

 

BUT I DO HAVE MESSAGES saved on my phone.

 

 

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