×

Switch Account

cannot access voicemail via "My Verizon"

cannot access voicemail via "My Verizon"

Reply
Highlighted
Contributor VineRider
Contributor
Posts: 1
Registered: ‎01-02-2012
Message 1 of 2
(710 Views)

I just upgraded to FIOS digital voice.  I can access call history etc. from my verizon homepage, but I cannot access my voicemails.  It tells me I need to initailze my voicemail before I can view on the web.  I've already initialized my voicemail and still have this message.  Has anyone seen this issue and is there a solution?

 

TEXT of initialize message is below:

 

You MUST initialize your mailbox before using the online account manager to retrieve messages or change Voicemail settings. Please complete the following steps: 1. Sign out of the online account manager 2.Dial 1-888-2FIOSVM and follow the easy steps to initialize your mailbox 3.Sign back into your online account manager. Now you'll be able to manage your voicemail settings and retrieve messages.

1 REPLY 1
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 2
(674 Views)

We would like to look at your account on the back end. I have sent you a private message to get more information from you.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.