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cannot reach number in 516 area code

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umilty1
Contributor
Contributor
Posts: 1
Registered: ‎05-25-2011

cannot reach number in 516 area code

Message 1 of 2
(818 Views)

I tried calling a 516 number ending in 7717 and the call went to a number identical to the one I dialed EXCEPT it ended in 7747.  I made the call three times from a Time-Warner landline in 585 area and the same thing happened every time.  Then I called from a T-Mobile cell phone with a 516 number and the same thing happened.  Apparently there is a problem at the receiving end.  Time Warner technical service could find no problem, but was able to tell me the receiving number is served by Verizon.

Can Verizon technical service determine what the problem is?

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Ian_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 68
Registered: ‎01-07-2011

Re: cannot reach number in 516 area code

Message 2 of 2
(798 Views)

umilty1,

 

It sounds like call forwarding may be active on the account.  If you are certain that is not the case have the account holder contact Technical Support for assistance.  We can definitely determine what the problem is.

Ian_VZ
Verizon Support


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