cannot view my bill

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Contributor
Contributor
Posts: 1
Registered: ‎01-01-2016

cannot view my bill

Message 1 of 2
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While trying to view my bill I am getting the following message

 

We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.
 
The same happens when I try to set an AutoPay or change the Paper Free Billing settings.
 
I am getting this message all the time I logg into my acocunt, so this is not due to some temporary problem.
 
A support ticket for the issue would be greatly appreciated.
 
Thank you.
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: cannot view my bill

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(1,546 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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