03-29-2010 10:10 AM
I originally had FIOS triple play service set up at my parents house. I moved, ordered new service at my new house and set up service for my parents with The request that The phone number stay with them, since it has been at The house for years. Shouldn't be a hard task right, except it has been 10 days of going back and forth between The fiber solutions centre and billing dept to even get a dial tone at my house. and I still don't have a phone!!!
The billing dept tells me that The number is shown live and working at my house, So there is nothing they can do... If there is an issue with The line not working I need to go to tech support... I sit on hold for hours with tech support while they research The issue and they advise that even though The account shows that The order for The number change has been completed, nothing has been put through as far as a port order... So a new order needs to put thru..They have been working with The network team to try and rebuild The line but it looks fine except send me back to billing and they tell me they cannot put in an order to switch my number to something that is already is showing at that location...
my patience is running out and I am tired of having to sit on The phone and constantly have to follow-up on my own time... This is freakin ridiculous... I'm ready to cancel both accounts...
03-31-2010 06:04 AM
Hey was your old Phone Number with verizon or another carrier please let us know so we can try and help you.
Fiber Solution Center
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04-04-2010 03:37 PM - last edited on 04-04-2010 04:41 PM by ElizabethS