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confusing paper bills

Contributor jade22
Posts: 1
Registered: ‎08-20-2008
Message 1 of 1
Why are the paper billings I receive via snail mail so confusing to understand?  Why can't you make them simple like the internet ones?  I wonder how the old people read their bills or understand them?  I am only 34 and have a problem with reading the darn things.  Just a suggestion - make the easier to understand with less "total lines" here and there, and the word "basic" service appears in two places but with different amounts and some sort of credit, line that is very confusing....
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