I got a letter to call to schedule phone switch from copper to fiber. My monthly charges would not change. I had two Verizon accounts. One for the cooper wire landline, one for fios internet.
Called the number to schedule a tech for phone switch and was told long wait time, I could do it on-line. Verizon did not consider someone with a wired phone could also have Fios internet. Went to Verizon.com/fiberupgrade and was taken to sign in to MyVerizon. I could not find any option to schedule a service tech, so I did on-line chat asking where. Operator said to choose phone and a scheduling query would open. I chose phone and it just automatically added it to my existing Fios internet account. It gave me a new phone number. What a nightmare.
I finally reached a rep who said he would disconnect my old phone # to free it. Then he would replace the new number with the old one. He would call next morning when it was done In the meantime I would be without a phone.
24 hours later no call from that tech, so I used Messenger to have someone check. They did and said the change process would be finished in 4 hours. So now I have been without any service, I am paying much more for phone service, and I had to purchase a backup battery which I will still need a tech to come install for I didn’t need one for my internet service.
I know complaining won’t help…we are just so many ants to Verizon.
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