I made a call to the automanted line eventually got a person to report or phone out of service. we were told Friday before anyone can fix phone. ( today is Tuesday) Our problem is my husband is on Oxyger 24/7 has a visiting Nurse and Rehab Teck who need to contact us for his weekly care. That and he has a history of needing emergency care. As it is now we can't ever call 911 if need be. We live out side of town and no close neighbors ( borrowed nurses cellphone to make call this afternoon) and no payphones anymore. What are we to do? I tried chat but was told only phone calls. This is not a good situation to be in.
Did you tell them it was an emergency? They should be able to escalate for urgent care.
Hi village-idiot,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Hi Villiage, if you have any additional questions please make a new post.
-Adam_VZ
Start a new topic or ask questions in the open forum.
