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help, no dial tone

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harleylady714
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-16-2011

help, no dial tone

Message 1 of 5
(754 Views)

two days ago i ordered call forwarding.  as per verizon it won't be activated until monday.  the day i did that all my incoming calls started going straight to voice mail.  i would then hav no dial tone - a few moments later i'd get a dial tone and be able to make outgoing calls. as of today i can't even get  a dial tone.  one of my phones has a message on the screen saying line in use.  any ideas?

4 REPLIES 4
marc35655
Nickel Contributor
Nickel Contributor
Posts: 42
Registered: ‎09-26-2012

Re: help, no dial tone

Message 2 of 5
(748 Views)

for now.. disconnect all your phones one by one and see if it helps. Could be a short where one plugs into the jack..

 

Next call Verizon support

 

harleylady714
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-16-2011

Re: help, no dial tone

Message 3 of 5
(747 Views)

we found the missing phone and have dial tone but calls are still going to voice mail.

armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: help, no dial tone - Using DND?

Message 4 of 5
(701 Views)

@harleylady714 wrote:

 ... calls are still going to voice mail.


I initially had this issue a few months back when I tried to use Do Not Disturb during the night hours.  It seemed to work during the night hours, but it also kicked in and sent all calls to Voice Mail at many other times.  Missed a few important calls during that period.  Other folks faced the same problem, and the only fix we could find was to abandon the use of DND.  Are you using DND by any chance?

harleylady714
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-16-2011

Re: help, no dial tone - Using DND?

Message 5 of 5
(679 Views)

no, i don't have dnd, but my solution is now going to be a switch to comcast.

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