how to get copper phone line with FIOS internet

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: how to get copper phone line with FIOS internet

Message 21 of 22
(1,118 Views)

Hello mobery

 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Employee Employee
Employee
Posts: 3,192
Registered: ‎04-10-2013

Re: how to get copper phone line with FIOS internet

Message 22 of 22
(1,049 Views)

mobery,

            While we're happy to help with your phone service we're not able to do so without your information. We have asked for this several times in your Private Support Case, but after a week without response we are now closing said case. If you still require assistance please make a new post.

-Adam_VZ

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