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inbound calls get FAX sound

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realpro
Contributor
Contributor
Posts: 4
Registered: ‎04-25-2010

inbound calls get FAX sound

Message 1 of 5
(2,296 Views)

This USED to happen only if I was on a call, and someone already on call wating, then when a third call come in, they get a FAX response (rather then a busy signal).

 

However, over the last several weeks, this has gotten a lot worse.

 

Here is the sequence:

 

1) I hear 1 ring, short -- and there is no caller ID display [so this call was redirected before the caller ID was sent]

2) This can repeat one more time

3) usually, on the third call, they get thru.  Telling me a FAX sound was all they got before.

 

NO -- I do NOT have any FAX machines connected, hardware or software.

YES, I checked all of the phones etc, nothing should or could have responded -

lest it be a FAX service.

 

What can I do????????

 

 

4 REPLIES 4
gs0b
MVP MVP
MVP
Posts: 1,876
Registered: ‎12-02-2012

Re: inbound calls get FAX sound

Message 2 of 5
(2,276 Views)

What kind of phone line do you have?  I.E. FiOS, copper, etc.

 

Is it possible your line is crossed with another user?

 

Could you have a busy/no-answer forwarding setup and pointed to a fax server?

 

Good Luck.

 

realpro
Contributor
Contributor
Posts: 4
Registered: ‎04-25-2010

Re: inbound calls get FAX sound

Message 3 of 5
(2,246 Views)

FIOS.
No line sharing ever, so I don't see how that can happen.

Not possible -- and as I noted, this happen sometimes on first ring, when no one is on the line.

If the call again, usually, they get thru OK.

 

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: inbound calls get FAX sound

Message 4 of 5
(2,225 Views)

ANy old fashion modems, Security alarms, PC's, etc in your phone line setup?  Or it just phones.

realpro
Contributor
Contributor
Posts: 4
Registered: ‎04-25-2010

Re: inbound calls get FAX sound

Message 5 of 5
(2,145 Views)

At the risk of repeating myself... as indicated above... JUST PHONE.

[I don't want to sound angry, but this is driving me NUTS]

 

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