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incoming calls going to voice mail

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harleylady714
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-16-2011

incoming calls going to voice mail

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Yesterday, my incoming calls stopped.  I have verizon triple play.  Around the time it started happening, i had attempted to order call forwarding for my phone and was using skype.  i get 1/2 a ring and the call goes directly to voice mail.  Any ideas?

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marc35655
Nickel Contributor
Nickel Contributor
Posts: 42
Registered: ‎09-26-2012

Re: incoming calls going to voice mail

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In case something odd is on with call forwarding .. try dialing *73 to deactivate it. 

 

If you are on Digital Voice.. Next try the instructions on this page to get to the call forwarding settiings

 

http://www22.verizon.com/support/residential/phone/homephone/general+support/fios+voice+service/ad/1...

harleylady714
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-16-2011

Re: incoming calls going to voice mail

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(1,024 Views)

that's what i thought and i did try that but now my line is completely dead.  i ordered call forwarding that day but verizon says it won't be activated until monday.  hopefully monday i can get the phone back.  it seems like it should be a very simple thing to fix but the technicians keep telling me that it can't be call forwarding because i don't have it yet.  i'm really quite frustrated at this point. 

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