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intermittent problem with voice mail

Posts: 1
Registered: ‎12-25-2013

intermittent problem with voice mail

Message 1 of 3

Siince I had a new system installed two years ago on my phone, I have intermittent problems with the phone which tech support does not want to resolve.  They says that unless they see it, it is not their problem.  Nice attitude. 


I call voice mail, and it doesn't recognize my pin.  I try it again, doesn't recognize the pin.  Then I enter my phone number.  Doesn't recognize the phone number, tells me that I don't have a voice mail on my phone.  I hang up, and call again.  This time I do get through with the phone number.  I hear my message.  Now I can't erase the message.  I have to call back to hopefully get through to the message. 


It is ridiculous.  I am ready to cut all phone service to my house if I don't get this fixed. 

Moderator Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: intermittent problem with voice mail

Message 2 of 3

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.



To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Posts: 3,203
Registered: ‎04-10-2013

Re: intermittent problem with voice mail

Message 3 of 3


           We were able to reset your voice mail password but are unsure if you still need assistance as you have not answered any of our questions. Given you're lack of response we are not closing your Private Support Case. If you still require assistance please make a new post and we will be happy to investigate with you.


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