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internet works , but home phone doesn't

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flyingblind
Contributor
Contributor
Posts: 1
Registered: ‎12-15-2011

internet works , but home phone doesn't

Message 1 of 6
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so phone and internet were working fine until around 10-11 am we had a small storm the night before mild winds and rain , i checked everything unhooked and rehooked everything phone still doesn't work what could be the problem? maybe something got knocked loose?

5 REPLIES 5
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: internet works , but home phone doesn't

Message 2 of 6
(3,333 Views)

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

Meggiejj
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-19-2011

Re: internet works , but home phone doesn't

Message 3 of 6
(3,301 Views)

I went with Verizon Triple play LAST Sunday. It was supposed to be installed on Wed. No show. Installed on Thurs. which has been a nightmare every since. Instead of Fios phone they installed the regular land phone service. So far until today I can not get it corrected nor find out what my bill will be. I have gotten 5 different prices (I signed up for the triple play special on the net) Each price is different. I have spent since Wed. calling them and getting wrong answers and different prices to that I do not have any services with them (I am getting tv and internet) Today I had NO phone service. I called from my cell and got disconnected and can not reach the lady I spoke with who said she would call back if we got disconnected. It has been 1 hour and no call back.

 

I doubt that I will ever get this all fixed. Good luck in getting your phone service fixed.

ornahp
Moderator Moderator
Moderator
Posts: 2,268
Registered: ‎03-10-2011

Re: internet works , but home phone doesn't

Message 4 of 6
(3,298 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

 


@Meggiejj wrote:

I went with Verizon Triple play LAST Sunday. It was supposed to be installed on Wed. No show. Installed on Thurs. which has been a nightmare every since. Instead of Fios phone they installed the regular land phone service. So far until today I can not get it corrected nor find out what my bill will be. I have gotten 5 different prices (I signed up for the triple play special on the net) Each price is different. I have spent since Wed. calling them and getting wrong answers and different prices to that I do not have any services with them (I am getting tv and internet) Today I had NO phone service. I called from my cell and got disconnected and can not reach the lady I spoke with who said she would call back if we got disconnected. It has been 1 hour and no call back.

 

I doubt that I will ever get this all fixed. Good luck in getting your phone service fixed.




Karl_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: internet works , but home phone doesn't

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Hi Meggiejj -- I sent you a private message to get more information so I can help you out.  Please get back to me when you're able.  Thanks!

 


Karl
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

wingsohot
Contributor
Contributor
Posts: 1
Registered: ‎12-18-2011

Re: internet works , but home phone doesn't

Message 6 of 6
(3,283 Views)

Is it true what I'm hearing? I've heard from many people, that with the FiOS phone, you have to dial your own area code then the number even if it's a local call?


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