is there a way to look at details of phone usage?
mabuhaymom
Newbie

when i had vonage, i could look online for phone usage - eg how long teens were on the phone in the middle of the night.  is there anyway to look online at phone usages,  numbers called, time of day, length of call, etc.  i will be disappointed if this is not available with verizon.  but it won't be the first disappointment.thanks for any help!!

oh - is there any way to block calls during a specified time? 

0 Likes
Re: is there a way to look at details of phone usage?
HenryFarpolo
Contributor - Level 2
Both the paper bill and your on line bill provide the call detail you are looking for. As for blocking calls during a specified time,I don't know of any feature that offers that item. You might try locking your phone in a safe during the specified time.:smileyhappy:
0 Likes
Re: is there a way to look at details of phone usage?
pinkysquid
Newbie
I don't see this on my paper bill, but under My Bill/Custom Reports, I can see long distance calls (no charge, included).  Is there a setting to where I can see ALL calls made?  How about received?
0 Likes
Re: is there a way to look at details of phone usage?
AppleHead
Enthusiast - Level 2

I use Verizon Iobi.  I love this product!  It's less than $5 a month.  From the web I can set my call forwarding, block numbers and see who calls.  I can also listen to my voice mail from the web!  It allows you to keep notes and send the message via email, and it has a calendar and mapping tool.  This is my favorite product from Verizon.  It nice being able to restrict incoming calls by simply setting the time and also restrict people you simply don't want to hear from. 

It doesn't do exactly what you're looking for, seeing the full usage, but at least you can see what is coming in.  And as a Mom of 4(3 grown, 1 teenager left) it's nice being able to block the callers I don't want to see coming in.  (The kids don't and didn't know we have this service).

Here's the link to check it out: https://www22.verizon.com/iobi/

There are tools available for logging calls.  A few years back I looked into it myself.  But I've found IOBI to do the job I needed. 

0 Likes
Re: is there a way to look at details of phone usage?
CharlesH
Specialist - Level 1
A new service (which is free by the way), called Call Assistant is a new feature that allows you to log all your calls and more.  Check it out at www.verizon.com/callassistant
0 Likes
Re: is there a way to look at details of phone usage?
Jennev
Newbie
Can Call Assistant track calls already made? I'd like to get phone records from a few few months ago. 
0 Likes
Re: is there a way to look at details of phone usage?
JennyA
Newbie

I need to do this, as well (view my detailed local calls from several months ago).  I inquired a few months ago with Verizon. They told me it would take an attorny, a subpeona, several weeks to months, AND they'd bill me for like 90 hours of time in order for me to get a detailed call report of local calls.  They said the information is stored on microfiche.  Wouldn't you think it'd be digital?

So, I wish they had told me this when I signed up for their freedom package, because I may have thought differently about it, knowing how much money it could potentially cost me if I ever needed to prove that I received and/or made phone calls.

This is ridiculous.  Consumers should beware.  I have never needed to view my phone calls before, but of course the ONE TIME IN MY LIFE that I need to have proof of calls made and received through my home, it's going to take all of the above effort in order to do so.

Ridiculous.

Thank you Verizon.

0 Likes
Re: is there a way to look at details of phone usage?
CharlesH
Specialist - Level 1

You are able to get a record of phone calls made if you are able to go the the police, then they will contact us and get the needed records from us.  Customer service nor tech support will be able to get you this information.

Message Edited by CharlesH on 12-30-2008 08:13 PM
0 Likes