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landline voice mail needs rebooting

landline voice mail needs rebooting

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Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 1 of 8
(1,528 Views)

The landline voice mail that is accessed in NJ by dialing {edited for privacy} needs rebooting. Can someone notify technical support. The system does not allow access to voice mail unless the caller redials the number. This happened once before about 2 weeks ago and technical support was able to fix it. 

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Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 2 of 8
(1,432 Views)

This was corrected on 12/17/18, But the fault has returned today. 12/21/18. Please re issue a repair ticket for the same problem. Thankyou

Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 3 of 8
(1,416 Views)

Thanks, the system is back working correctly.

Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 4 of 8
(1,368 Views)

The landline voice mail that is accessed in NJ by dialing 908-753-xxxx needs rebooting. Can someone notify technical support. The system does not allow access to voice mail unless the caller redials the number.  It is supposed to play the greeting and take a message. This is happening more and more often lately.

Moderator Moderator
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Posts: 9,143
Registered: ‎03-18-2013
Message 5 of 8
(1,342 Views)

Hello panasonic,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON, or on Twitter @VerizonSupport.

Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 6 of 8
(1,222 Views)

Today Jan 21, 2019 the copper line voicemail accessed at 908-753-XXXX is misbehaving again. Please reboot this system. Thankyou

Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 7 of 8
(1,139 Views)

Today Feb 20, 2019 the copper line voicemail accessed at 908-753-XXXX is misbehaving again. Please reboot this system. Thankyou

Copper Contributor panasonic
Copper Contributor
Posts: 9
Registered: ‎11-19-2018
Message 8 of 8
(808 Views)

Today May 29, 2019 the copper line voicemail accessed at 908-753-5353 is misbehaving again. Please reboot this system. Thankyou

There is no need to delete that phone number, it is a verizon public access number that identifies the VM system. This message has been successful in getting the VM system rebooted each time.

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