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landline voice mail needs rebooting

landline voice mail needs rebooting

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Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 1 of 8
(1,307 Views)

The landline voice mail that is accessed in NJ by dialing {edited for privacy} needs rebooting. Can someone notify technical support. The system does not allow access to voice mail unless the caller redials the number. This happened once before about 2 weeks ago and technical support was able to fix it. 

7 REPLIES 7
Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 2 of 8
(1,213 Views)

This was corrected on 12/17/18, But the fault has returned today. 12/21/18. Please re issue a repair ticket for the same problem. Thankyou

Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 3 of 8
(1,197 Views)

Thanks, the system is back working correctly.

Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 4 of 8
(1,146 Views)

The landline voice mail that is accessed in NJ by dialing 908-753-xxxx needs rebooting. Can someone notify technical support. The system does not allow access to voice mail unless the caller redials the number.  It is supposed to play the greeting and take a message. This is happening more and more often lately.

Moderator Moderator
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Posts: 8,625
Registered: ‎03-18-2013
Message 5 of 8
(1,123 Views)

Hello panasonic,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON, or on Twitter @VerizonSupport.

Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 6 of 8
(1,003 Views)

Today Jan 21, 2019 the copper line voicemail accessed at 908-753-XXXX is misbehaving again. Please reboot this system. Thankyou

Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 7 of 8
(920 Views)

Today Feb 20, 2019 the copper line voicemail accessed at 908-753-XXXX is misbehaving again. Please reboot this system. Thankyou

Contributor panasonic
Contributor
Posts: 7
Registered: ‎11-19-2018
Message 8 of 8
(589 Views)

Today May 29, 2019 the copper line voicemail accessed at 908-753-5353 is misbehaving again. Please reboot this system. Thankyou

There is no need to delete that phone number, it is a verizon public access number that identifies the VM system. This message has been successful in getting the VM system rebooted each time.

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