I lost my phone back on December 26 it took them till Jan 3 to fix it. I'm still having problems with static on my line and at times my internet cuts out. Today I came home and I didn't have a dialtone, again. Called verizon got disconnected from customer sevice. Found out that my dailtone is now back. It seems to go in and out. Do they care that little about their customers any more. I tired of fighting with the stupid automatted machine to try and get hold of a real person. This has gone on to long.. I don't have aregular cell phone to depend on. We have a gophone but that's not good for every day talk. I think I'll have to give comcast a try. As I went to post this I found out my internet was out again.