low hanging wire
bernhar8
Newbie

How can I report a low hanging wire across my yard? No luck getting through to the customer support number to report it.

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Re: low hanging wire
patedw
Newbie

A utility truck hit wires on my street across from my house.  I noticed that there is a low hanging wire from my house to the utility pole.  I believe it is a verizon telephone line for our home phone.  Can you send someone out to {edited for privacy} to investigate.  It looks like the wire needs to be tightened up...I was told the other wires that are down are Comcast but when the truck hit the wires it impacted the Verizon wire to our house.

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Re: low hanging wire
LawrenceC
Moderator Emeritus

Hello patedw,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.  You can find information for reporting hazardouse conditions outside your house here:

https://www.verizon.com/support/residential/phone/homephone/general+support/phone+troubleshooting/ca...

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Re: low hanging wire
BobM2
Newbie

I also have a very low hanging wire over my driveway.  Can't get thru on the phone to 'repair servic...

https://www.verizon.com/support/residential/phone/homephone/general+support/phone+troubleshooting/ca...

but, back into a loop.   Can someone please give me routing to get to Verizon, or a good phone number.

If it is of interest, the anchor screw attaching the cable to the garage is pulled completely out  and the cable sags maybe three feet.

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