I have had the same problem with the customer service related to reporting an outage. If my motherinlaw next door is having the same exact issue, it is obviously not my home line. I spent 1 1/2 hours on my cell phone trying to get through to a service rep. When I got connected to the first one, he put me on hold.....and I was disconnected. I had to go throught the same loop all over again....numerous times. Then, it is going to be 3 days before a tech appointment can be made. My in laws are elderly. My fatherinlaw is disabled....they have no other phone service. I work nights. Now, I can spend my next 3 nights at work worried about them without any kind of phone support in case of an emergency. This is NOT good customer support.
If you have a true medical emergency the rep came expedite your mothers appointment. Did you inform the rep of a medical emergency? Medical emergency means more than being elderly.
Hi tractorgirl,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
tractorgirl,
We've had to close your private support case due to non-response. If you still require assistance, please reach out to us by creating a public posting in this thread.
Thank you,
Art
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