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no service, 20+ hours

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Contributor leftwing
Contributor
Posts: 3
Registered: ‎08-28-2014
Message 1 of 5
(1,942 Views)

No land-line or data service for 20+ hours.  VZ says group ticket {edited for privacy} was filed with intial restoration time of 8PM Wednesday.  They failed and retargeted 6AM Thursday.  Failed again and now target 4PM Thursday.  Also pointed to OLT failure which I judge to be false since they are providing TV service.  Maybe they've been cyber-attacked and are afraid to admit it.  What else is known about thie problem?  I believe it affects a large number of users and I'm wondering if VZ is actively coveruing up.

4 REPLIES 4
Contributor knitty1
Contributor
Posts: 4
Registered: ‎08-29-2014
Message 2 of 5
(1,908 Views)

Live and work in Northampton, and both the work phone in downtown and when I got home, the home landline were not making calls.  Just get the constant dial tone. And can receive a call, as in the phone rings, but can neither hear the caller, nor can they hear me. And the bloody customer service is useless.  The soonest the automated thing says they can send a tech is Tues. Sept. 2nd. Are you freaking kidding me? And when I press "0" to talk to a live human, they say "one moment' and then the call is dropped. Terrible.  I am seriously dumping Verizon asap.

Contributor knitty1
Contributor
Posts: 4
Registered: ‎08-29-2014
Message 3 of 5
(1,907 Views)

Sorry, forgot to say noticed this last night, Thurs. 8/28

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 4 of 5
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Hi leftwing

 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,185
Registered: ‎04-10-2013
Message 5 of 5
(1,811 Views)

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,
Marcial

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