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phone not being fix untill a month from now

phone not being fix untill a month from now

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Registered: ‎06-03-2009
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my phone/internet cut out, called verizon, they said that it will take them a month for some one to come and fix it.  i stated that i was a student online classes and need intrenet access.  Is there a place were i can file a complaint to the company ? can i contact the FCC? or my city gov. because verizon almost holds a monopoly over my city, this is the second time this has happen and i really cant change companies.  
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SOP for Verizon. They are more interested in collecting money than actual CUSTOMER SERVICE. this totally escapes Verizon. The idea of CUSTOMER SERVICE is UNKNOWN to Verizon
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On 1 June my service was supposed be transferred. Technician came by. Turned on service. 2hours later no service. Called Verizon, got a run around. Tuesday 5:30p technician calls. "I'm on my way". 9pm still no show. 3 June 11am I am told a technician will TRY to come by my house on 4 June.

 

Got fed up and have told Verizon{please keep your posts courteous} . As much as I hate Comcast I will give them my business. They said they will have me hooked up with TV, Internet, Phone within 4hours.

 

Verizon has a lost a very loyal and long long time customer. {please keep your posts courteous}

Message Edited by KaLin on 06-03-2009 11:31 AM
Message Edited by ElizabethS on 06-03-2009 02:08 PM
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GTRunner,

I found out that under FCC and state laws, Verizon has a set amount of time in which to make sure you have dial-tone, or internet service. Internet 48hours, dial tone I believe is 72hours.  After that Verizon is fined each day you are without service. Your state should also have an office to file a complaint. They too will fine Verizon.

 

I just found this out and filed a complaint. I received a call from Verizon not 2hours later saying they received notice of my complaint. They are sending someone to my house tonight to fix my dial-tone and internet.

 

Let me know if that helps. - David

 

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