Situations like that are extremely frustrating and I had something similar happen to me a few years ago when I had another service provider.
The neighbor called the company and they came out and fixed their line but by doing that disconnected MY TV/Phone/Internet (long, LONG story on how)....when I called up and told them, they told me it would be a week. Uh, no, it will not......I still ended up having to wait 4 days to get everything back on.
I was so angry I couldn't sit still.
It really is (and I know people hate hearing this) just one of those things you have to bite down and bear with, imo.
Verizon doing this should justifiably lose customers but I can attest to another doing the same thing