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porting phone number

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irritated2
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎05-27-2018

porting phone number

Message 1 of 5
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I am switching phone service to XFinity and they are having an issue with getting my number ported to them from Verizon. 
Can someone please help get this taken care of?

 

Thanks,

June 

4 REPLIES 4
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,289
Registered: ‎10-18-2016

Re: porting phone number

Message 2 of 5
(2,936 Views)

@irritated2 wrote:

I am switching phone service to XFinity and they are having an issue with getting my number ported to them from Verizon. 
Can someone please help get this taken care of?

 

Thanks,

June 


This is a customer helping customer forum June, no help from here.

once you give the number to the receiving provider it’s their job to port in. 

You must make sure to give your full phone number from your invoice as well as any account pin you have with Verizon to get it successfully ported out from Verizon.

 

there are federal laws governing porting. http://www.fcc.gov

you can find the information there.

irritated2
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎05-27-2018

Re: porting phone number

Message 3 of 5
(2,934 Views)

They have been trying to port it since June 7th and csaid they are having some issues with Verizon releasing it. 

I am giving my permission to release it.

June 

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,289
Registered: ‎10-18-2016

Re: porting phone number

Message 4 of 5
(2,925 Views)

@irritated2 wrote:

They have been trying to port it since June 7th and csaid they are having some issues with Verizon releasing it. 

I am giving my permission to release it.

June 


Many times a home phone line takes time especially if there are issues. See the link

https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers

 

It tells you where to submit your complaint.

dudeofpost
Contributor
Contributor
Posts: 4
Registered: ‎10-30-2009

Re: porting phone number

Message 5 of 5
(2,836 Views)

When I ported a Verizon landline to nother provider it took about 30 days to complete the process.

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