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"New Email Tool"

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PoppaV
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-27-2010

"New Email Tool"

Message 1 of 8
(3,984 Views)

The ad for the "new email tool" says I can link my phone to my Verizon email page so I can see missed calls and listen to voice mail.  There are no instructions on how this is accomplished.

 

Does anyone have the procedures to link two?

7 REPLIES 7
VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: "New Email Tool"

Message 2 of 8
(3,891 Views)

If you have FiOS Digital Voice, you can see your call log and voicemails on the FiOS Voice Account Manager.

 

www.verizon.com/fiosvoice

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

PoppaV
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-27-2010

Re: "New Email Tool"

Message 3 of 8
(3,841 Views)

The ad on my email page call it the "new email tool".  When you click on it, it brings you to an ad for the Message Center. 

 

http://onlinehelp.verizon.net/consumer/bin/Video/msgCenter_8_new.html

 

When I click on the "new email version", it does not include my phone.  That's my question, how do I add my phone to the email page -> message center?

VZ_Constance
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 126
Registered: ‎12-10-2009

Re: "New Email Tool"

Message 4 of 8
(3,705 Views)

Hi PoppaV, when you log into Verizon and you click on "My Verizon Services" then "Internet", then "Message Center", it should populate with your features, your email, your phone, all of your services, and then you can continue to use the tutorial to set you email alerts to your phone, change your signature to add your phone number, things like that. When you log into "Message Center" what are you seeing?

 

Thanks, Constance

Constance
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

PoppaV
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-27-2010

Re: "New Email Tool"

Message 5 of 8
(3,689 Views)

Nice try, been all over My Verizon and my Calls and Voice Mails are not listed.  Spent 3 hours on the phone with your techies, a bunch of them and still no Calls and Voice Mail log on my Message Center.

 

Top it off, I no longer have Voice Mail period - gone, vanished 

 

I will tell that when I open up My Verizon "Calls" appears where it supposed to for a nano second then vaporizes.

 

I'm not ready to spend another three hours on the phone just yet.   

 

Quite honestly, I don't anyone on your side knows how the system is set up.  Now they are trying to tell me I don't have a voice mail account while I've been playing them off the website.  I called billing...sure enough my account has voice mail.  Most likely another case of rolling out something new and untested and that none of the techs know anything about.

 

I must say, the experience has been very disappointing.

 

I really need my voice mail back....none of my calls are switched into voice mail when they should be.  The line just goes dead.

 

 

PoppaV
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-27-2010

Re: "New Email Tool"

Message 6 of 8
(3,687 Views)

When you log into "Message Center" what are you seeing?

 

Send me an email and I'll send you a screen shot.

Ruyter
Contributor
Contributor
Posts: 1
Registered: ‎05-02-2010

Re: "New Email Tool"

Message 7 of 8
(3,362 Views)

What do I need to download NEW EMAIL TOOL?

PoppaV
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-27-2010

Re: "New Email Tool"

Message 8 of 8
(3,246 Views)

It may depend on which version of Verizon Mail you are accessing.  I have two email addresses, one allows me to access the New Tool, the other doesn't.  If you have access, there is a note just below the Verizon tool bar, near top center.  There is a black button "New Email Tool Demo".  To the left of the button is red link "Go to New Email Tool".

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