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service improvement

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Contributor robtmars
Contributor
Posts: 1
Registered: ‎07-25-2013
Message 1 of 3
(446 Views)

I have no dial tone. I had an apppoinntment yesterday for someone to come between 8 and 12. No one showed. i spent much of the afternoon on the phone with you. twice I was promised someone would call to set up a new appointment. No one ever did. No one called or contacted me today either. Your web site makes it impossibly difficult to contact you through any other means than this. You have wasted a great deal of my time and I have lost income because of it. My suggestion is that you start providing the most minimal level of decent service and stop lying to customers, as you lied to me continuously yesterday. Your service can't be called "third world" -- its much worse than that. Get someone out here to fix the problem NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

2 REPLIES 2
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 3
(436 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,173
Registered: ‎04-10-2013
Message 3 of 3
(385 Views)

Hello robtmars,

 

We've had to close your private support case due to non-response. If you still require assistance, please reach out to us again by creating a public post in this thread.

 

Thank you,

 

Art

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