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this Verizon web settings for home phone is totally screwed up

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Merthiolate
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎04-20-2011

this Verizon web settings for home phone is totally screwed up

Message 1 of 2
(1,625 Views)

I attempt to review/update my calling features.

From the main page (http://www22.verizon.com/ForYourHome/MyAccount/Protected/Overview/MyOverview.aspx), I do 'My Services' -> 'Home Phone' -> 'Home Phone Overview'. Then I click on 'Update Calling Features', and it comes up with

===== We are looking up your account information and checking for available services. This will only take a moment. =====

Then it shows some type of {please keep your posts courteous} order review. The web URL is https://www22.verizon.com/FORYOURHOME/GOFLOW/MyVerizonNew/ADDCHANGESERVICES.ASPX.

How screwed up is that? All I want to do is to review my calling features. This is totally screwed!

1 REPLY 1
Merthiolate
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎04-20-2011

Re: this Verizon web settings for home phone is totally screwed up

Message 2 of 2
(1,602 Views)
An update: This morning, I got a call from from Verizon support saying the problem had been fixed. I tried -- it wasn't fixed. So I gave tech support a call, I allowed them to remotely drive my PC so they could see for themselves that I still had the problem. After that, the tech support guy gave me a work-around for the problem; a new URL to bypass the verizon home page and go directly to the calling features settings. So, at least now, I can view/adjust the settings for my home phone. The tech support guy was helpful and at least now, I have a work around.

@Merthiolate wrote:

I attempt to review/update my calling features.

From the main page (http://www22.verizon.com/ForYourHome/MyAccount/Protected/Overview/MyOverview.aspx), I do 'My Services' -> 'Home Phone' -> 'Home Phone Overview'. Then I click on 'Update Calling Features', and it comes up with

===== We are looking up your account information and checking for available services. This will only take a moment. =====

Then it shows some type of {please keep your posts courteous} order review. The web URL is https://www22.verizon.com/FORYOURHOME/GOFLOW/MyVerizonNew/ADDCHANGESERVICES.ASPX.

How screwed up is that? All I want to do is to review my calling features. This is totally screwed!


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